Chatbot

Enhance your customer experience with a conversational bot

Offer high-quality customer experiences that can scale with your business over time with AIgent.

Trusted by 60,000+ Businesses

What does a conversational ai chatbot offer your business?

Real-time resolutions

Live chat software uses the technique of asynchronous messaging that allows customers and agents to have concurrent conversations at their preferred pace. Customers don’t have to start a new conversation every time they talk to a representative, they can jump right back into where they left the conversation previously.

Boosts agent efficiency

Conversational AI bot platforms allow agents to have empathetic interactions with multiple customers simultaneously. With the right setup, agents can also be transparent with customers by setting expectations on wait times and office hours to avoid customer disappointment or frustration.

Personalized interactions

Customers can get tailor-made experiences with messaging software. They get to choose their favourite platform to interact with businesses. This could be through the company’s website, WhatsApp, or social media messengers. They can even receive timely updates on products of their interest. Moreover, they get to feel valued when the business recognizes their needs.

Leverage conversational AI

Messaging software with chatbot capabilities helps agents bypass repetitive questions and focus on pressing issues. These conversational chatbots intuitively detect customer requests and give intent-specific answers without requiring agent intervention. The chatbot AI chatbot undertakes all this with a conversational tone and even engages in small talk.

Why choose AIgent for the conversational bot?

Multi-channel support

Billions of people use popular messaging apps like WhatsApp, iMessage, LINE and Facebook Messenger every day. With AIgent, you can choose to launch conversational support on the apps that your customers prefer using.

Automate your conversations

AI powered Chatbots are considered the first line of defense in conversational messaging. AIgent’s conversational AI bots can deflect routine conversations and enable you to build custom flows like setting up meetings or filling forms while maintaining seamless conversations with customers.

Data-driven reporting

What good use is ai chatbot software without reporting capabilities? AIgent offers a real-time dashboard and custom reports with which you can analyze your performance against various metrics and optimize to provide an enhanced support experience.

Trusted by 60,000+ customers worldwide

“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”

Kimberly StricklandCC Innovations Manager Travix

“Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. AIgent helps do just that.”

Philip UptonOperations Specialist, Global Contact Center Delivery Hero

“AIgent helps us meet and engage our customers where they are, on the channels they are on.”

Michael HopkinsVP Sales and Service Blue Nile